FAQ's
Support Hub
Your smile, our science. Explore our most common queries.
Shipping & Orders
When will my order ship?
We operate a rapid-fulfillment model. All orders are dispatched within 1 business day of purchase.
How long does UK delivery take?
We use Royal Mail Tracked & Signed for all UK deliveries. Typically, your order will arrive within 1–3 business days after dispatch.
Do you ship internationally?
Yes. Our in-house logistics team specializes in global export to ensure your order reaches you safely worldwide.
Do you offer a money-back guarantee?
Absolutely. We are so confident in our dental science that we offer a 30-day money-back guarantee. If you don't achieve a visibly brighter smile, simply reach out to our support team.
Formulas & Science
Is your range actually vegan?
Yes! Our entire PAP-X™ range is independently Vegan Certified. This is a much stricter, verified standard than simply claiming to be "vegan friendly," guaranteeing zero animal-derived ingredients and absolutely no animal testing.
What is PAP-X™?
PAP-X™ is our peroxide-free whitening formula. It safely oxidizes and breaks down tooth stains without causing the severe sensitivity or enamel erosion associated with traditional bleach.
What is the p80™ Formula?
Our p80™ formula utilizes advanced color theory. By applying specific purple hues, it instantly neutralizes yellow undertones on the tooth surface for an immediate cosmetic lift.
How does it repair enamel?
We use medical-grade nHAp (Nano-Hydroxyapatite) to remineralize your enamel and Hyaluronic Acid to hydrate and protect your gums during every treatment.
Usage & Results
Which product is best for me?
We've made finding your perfect match simple. If you have a specific goal—like tackling deep coffee stains or finding a sensitivity-free solution—head over to our Shop by Concern section. If you're preparing for a big milestone or just want a seamless daily regimen, explore our Curated Routines to find a tailored lineup built exactly for your lifestyle.
What is included in the Starter Kit vs. Refills?
The Starter Kit includes 1 syringe of our premium gel to kickstart your brightening journey. When you are ready to top up and maintain your new shade, our Refill Packs are sold separately and come loaded with 3 full syringes.
Will this make my teeth sensitive?
Not at all. Traditional whitening relies on harsh peroxides that strip the tooth. Our formulas are entirely peroxide-free, lifting stains effectively without causing that painful "zing" or irritating your gums.
How long do the results last?
Results from our teeth whitening products typically last anywhere between 2 weeks and 3 months when used as advised on the product packaging. Factors like heavy coffee, red wine, or tobacco consumption will impact longevity, which is why we recommend our Daily Maintenance collection to preserve your shade.
Does it work on dental work?
Pro White is safe for crowns, veneers, and composites. However, our formula is specifically engineered to lift stains from natural tooth enamel and will not change the physical color of artificial dental work.
Can I use it with braces?
We recommend waiting until your braces are removed before starting a full whitening treatment to ensure an even shade. In the meantime, consult with your orthodontist!